EXPERIENCE

Hello! I'm Elizabeth

Are you looking for a versatile Filipino freelancer who can offer professional help in your business? Are you fed up in handling administrative tasks and needed help to increase traffic in your Social Media accounts? looking for a data entry assistant? need help on your photo or video editing? If you are, then we can work things out. My name is Elizabeth and you can contact me anytime on here. I can help you with your administrative and social media needs. I am driven and hungry to learn new things to help my business partner. Consider me as your virtual business partner who could take care of your business as you do. I am motivated, driven to meet deadlines and able to work on a team.

ELIZABETH VILLARUZ

Virtual Assistant / Data Entry/ Graphic Design / Email Marketing / Social Media Manager

Phone:

+632-236-4377 / +63-995-450-6734

Email:

elizabethvillaruz@gmail.com

Address:

5893 Tramo Street San Dionisio Paranaque City Philippines 1700

Date of Birth:

January 13, 1986

September 26, 2019 – Present

Data Entry Virtual Assistant

SPIRALYZE

Data Entry
Updating csv/spreadsheet leads

January 28, 2019 – Present

Virtual Assistant

FILIPINA HOMEBASE MOMS

working for Worldwide Weddings Bridal Fair Philippines

Flexible Administrative Skills
Data Entry
Internet Research and Web Management
Content Writing
Social Media Management
Graphic Design
Calendar Management
Appointment Scheduling
Audio Editing
Video Editing

April 24, 2017 – January 25, 2019

Customer Service

ALORICA TELESERVICES INC

working for T-Mobile client

Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports

October 26, 2015 – March 20, 2017

Technical Chat Support

CONVERGYS PHILS. SERVICES CORP.

working for Microsoft client

ensuring a high level of customer service;
investigating and correcting technical issues and complaints relating to quality;
supervising workers engaged in support processes;
and formulating, documenting, and maintaining quality control standards and on-going
level-headed and calm in stressful situation with well-developed people skills
Answering chat of customers and providing technical advice and support
Assisting customers with their concerns and ensuring they are satisfied with the support
Providing stepwise instructions on phone, online chat and through email for handling issues in mobile phones
Lending patience ears to customers, understanding problems thoroughly, and advising accordingly
Recording conversion with customers and providing reference number for issues that need personal attention

Nov. 2, 2013 - July.30, 2014

SECRETARY

ROUNCE PRINTING CORPORATION

Managing diaries and making appointments
Preparing and distributing papers and documents for meetings
Taking minutes
Dealing with post
Drafting letters and other documents
Maintaining filing systems
Answering the phone and answering queries
Photocopying and printing
Front Liner / Desk Officer

Oct. 14, 2007 – April 14, 2010

SERVICE CREW

GOLDEN ARCHES DEV'T CORP also known as McDonald's Philippines

Implement new market segment opportunities and leads the organization through new product launches
Co-ordinates with external suppliers for party amenities, cake, restaurant banners etc.
Monitors market trends and competition activities ad proposes counter actions.
Create and maintain a calendar of marketing activities and parties.
Costumer Relationship (surveying)
Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.
Attracts patrons by developing and implementing marketing, advertising, public and community relations programs by Manage Posting banner/streamers/Translite/Poster
Managing party and working as;
Birthday Party host
Party Assistant
Distribute foods for party guest and Preparing / Setting Party Area
Character / mascot appearance